Your Questions. Professional Answers.
We want to anticipate any concerns and prevent any issues that may come up as you browse through our collections. That’s why we provide comprehensive answers to some of our most frequently asked questions. Hopefully you find what you’re looking for, but be sure to let us know if there’s anything more we can help you with.
WHAT IS YOUR RETURN POLICY?
At Birdy Creative Services, we strive to provide exceptional marketing and advertising solutions to our valued clients. We believe in transparent and open communication, which includes outlining our refund policy. We kindly request that you read through this policy carefully to ensure a clear understanding of our procedures. Should you have any questions or concerns, please do not hesitate to contact our team.
No Refunds Policy: At Birdy Creative Services, we do not issue refunds for our marketing and advertising services. We dedicate our time, expertise, and resources to delivering high-quality solutions tailored to your specific needs. However, we take full responsibility for any errors made on our end and will promptly make the necessary adjustments at no additional cost to you.
Change in Direction or Expansion of Project: If, during the course of a project, you request a change in direction or an expansion of the scope that was not due to an error on our part, it will be considered a new project or an expansion of the existing project. In such cases, additional fees may apply. We encourage you to be concise and clear about your needs and expectations from the beginning to ensure we provide you with the best solutions.
Concise Communication: To ensure optimal results and customer satisfaction, it is essential for clients to communicate their needs, expectations, and project requirements clearly. If a client is unable to provide clear and concise instructions, the agreed-upon rate will remain the same, and no discount or refund will be issued.
Customer Satisfaction Guarantee:
We understand the importance of your satisfaction as our valued client. To ensure we meet your expectations, our team will ask comprehensive questions and engage in thorough discussions to fully understand your needs and goals. We are committed to providing effective marketing and advertising solutions that align with your vision.
We aim to establish long-term partnerships built on trust and mutual success. We encourage you to contact our team if you encounter any concerns or feel unsatisfied with our services. We are dedicated to addressing your concerns promptly and finding appropriate solutions to ensure your satisfaction.
Thank you for taking the time to review our refund policy at Birdy Creative Services. Our commitment to delivering exceptional marketing and advertising solutions remains unwavering. We value your business and strive to provide you with the highest service and results.
Please remember that we do not issue refunds except in cases where errors occur on our part. We appreciate your cooperation and understanding in clearly communicating your needs and expectations. By working together, we can achieve the best outcomes for your marketing projects.
Our team is here to assist you if you have any questions or require further clarification. We look forward to serving you with outstanding marketing and advertising services tailored to your unique requirements.
DO YOU PRINT IN-HOUSE?
We do not provide in-house printing services. However, we offer a convenient alternative to ensure that your printing needs are met. We have established partnerships with trusted local print shops in our area. We can outsource your printing projects to these reputable vendors, ensuring high-quality results.
Alternatively, if you have a preferred print shop you'd like to work with, we can provide you with print-ready files that meet their specifications. This allows you the flexibility to choose a print shop that aligns with your preferences or existing business relationships.
Our goal is to make the printing process seamless and hassle-free for you while maintaining the highest quality standards. We oversee the entire process, from design to print, ensuring that your marketing materials are produced to your satisfaction.
If you have any specific printing requirements or questions, please don't hesitate to discuss them with our team. We are here to assist you in finding the best printing solutions for your business needs.
DO YOU ONLY WORK WITH SMALL BUSINESSES?
While we have a strong focus on serving small businesses, we also provide our services to individual clients and entrepreneurs who may be looking for graphic design work or assistance with their marketing plans.
We understand that not all creative needs are limited to businesses alone. Whether you're an individual seeking professional design work for personal projects, such as invitations, event flyers, or personal branding, or an entrepreneur embarking on a new venture and in need of a comprehensive marketing plan, we are here to support you.